Customer Service

The only thing that White Mountain Knives loves more than knives is happy customers. This page is dedicated to answering any of the questions that you might have about your payment process, shipping, and general curiosity. If there’s a question that you don’t see on the page, feel free to reach out at whitemountainknives@gmail.com or call us at 603-866-4752. Email is by far the best method of contact, so please refrain from phone calls, unless absolutely necessary. We’ll get back to you as soon as possible with your requested information!

When will my order ship?

Your order will be shipped within 24 hours excluding weekends and holidays.

Can I track my order?

When we print your shipping label you will receive an email containing the tracking information.

International customers will not be able to track their packages unless Express mail was purchased.

How long will it take for the package to arrive?

Most US packages will arrive in 3-4 business days. There may be extended wait times during holidays.

Does WMK accept returns?

Yes. Returns are accepted up to 60 days after you receive your purchase.

We do offer returns for international shipments. WMK is not responsible for return shipping unless it was an error on our part. The refund will not include the original shipping costs. You must return the item in brand new unused condition. Please email us for a Prepaid return label & Return Authorization Number.

We do not have a restocking fee.

Does WMK ship internationally?

Yes. We will ship to most countries via USPS First Class. Additional expedited services are available at checkout.

Regular Priority Mail for $29.95 or Express Mail for $35. Express Mail is the most reliable but all orders will be insured regardless of shipping method.

Does WMK offer discount shipping to Canada?

Yes. Canadian customers can pay the U.S. shipping cost and we will ship your package via First Class mail.

Expedited services are available at checkout.

What forms of payment do you accept?

Credit Cards, Paypal & US Postal Money Order.

Mail Money Orders to:

White Mountain Knives
P.O. Box 442
Barrington, NH 03825

When will my card be charged?

Your card will be charged as soon as you complete the check out process.

Do I have to pay sales tax?

We are tax free in New Hampshire.

An item is missing from my shipment.

We try our best to make sure orders are shipped complete.

In the event that we have shorted you an item please contact us.

An item is damaged.

Contact us for assistance. We will exchange the item or send a refund if the item can not be replaced.

WMK will pay for the return shipping cost.

Is your website secure?

Yes. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Do you offer discounts on large orders?

Yes. On order of $1000 or more we can offer a discount. Contact us for information.

Do you offer Coupons?

Yes. If you sign up for our newsletter we will occasionally offer coupons.

Are your products covered by the Manufacturer's Warranty?

Yes. All of the name brand products are covered by the manufacturer's warranty.

Most of the products will contain warranty information in the box.

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