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Frequently Asked Questions

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When will my order ship?
Your order will be shipped within 24 hours excluding weekends and holidays.
Can I track my order?
When we print your shipping label you will receive an email containing the tracking information.

International customers will not be able to track their packages unless Express mail was purchased.

How long will it take for the package to arrive?
Most US packages will arrive in 3-4 business days. There may be extended wait times during holidays.
Does WMK accept returns?
Yes. Returns are accepted up to 10 days after you receive your purchase.

Please email us for a Return Authorization Number. You must return the item in brand new unused condition.

We do not have a restocking fee. WMK is not responsible for return shipping unless it was an error on our part.

We strongly suggest that you insure your return package – if your package is lost or damaged there is nothing we can do.

Does WMK ship internationally?
Yes. We will ship to any country via USPS First Class for $8.99, Priority Flat Rate (Envelope or Small Box) $13.99.

Regular Priority Mail for $29.95 or Express Mail for $35. Express Mail is the most reliable but all orders will be insured regardless of shipping method.

Does WMK offer discount shipping to Canada?
Yes. Canadian customers can pay the U.S. shipping cost and we will ship your package via First Class mail for $5.95.

Priority Flat Rate for $11.99, Regular Priority for $22 or Express Mail for $28.95.

What forms of payment do you accept?
Credit Cards, Paypal & US Postal Money Order.
Mail Money Orders to:
White Mountain Knives
P.O. Box 431
Barrington, NH 03825
When will my card be charged?
Your card will be charged as soon as you complete the check out process.
Do I have to pay sales tax?
We are tax free in New Hampshire.
An item is missing from my shipment.
We try our best to make sure orders are shipped complete.

In the event that we have shorted you an item please contact us.

An item is damaged.
Contact us for assistance. We will exchange the item or send a refund if the item can not be replaced.

WMK will pay for the return shipping cost.

Is your website secure?
Yes. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do you offer discounts on large orders?
Yes. On order of $1000 or more we can offer a discount. Contact us for information.
Do you offer Coupons?
Yes. If you sign up for our newsletter we will occasionally offer coupons.
Are your products covered by the Manufaturers Warranty?
Yes. All of the name brand products are covered by the manufactureres warranty.

Most of the products will contain warranty information in the box.